This Privacy Policy describes how Elevation Exteriors LLC ("Elevation Exteriors," "we," "our," or "us") collects, uses, and shares information when you visit elevationexteriorsmn.com (the "Site") or contact us through the Site. By using the Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.
This policy applies to information collected through the Site, through our contact and estimate request forms, and through any SMS or text message communications you initiate with us or consent to receive from us.
1. Information We Collect
A. Information You Provide Directly
When you complete a contact form or estimate request form on the Site, we may collect the following information:
Your name
Your phone number
Your email address
Your property address or service location
A description of your project or service request
We collect this information for the purpose of responding to your inquiry, preparing an estimate, scheduling an inspection or service appointment, and communicating with you about your project.
We do not sell or rent your personal information to third parties.
B. Information Collected Automatically
When you visit the Site, we may automatically collect certain technical information through cookies and analytics tools, including:
Your IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited and time spent on each page
The URL of the page that referred you to our Site
Date and time of your visit
This information may be collected through Google Analytics and through cookies placed by our website platform. It is used to understand how visitors use the Site and to improve the Site's performance, functionality, and content.
C. SMS and Text Message Communications
If you provide your phone number through our contact or estimate request forms, you may be contacted by text message (SMS) for purposes including:
Confirming receipt of your inquiry
Scheduling, confirming, or reminding you of an inspection or service appointment
Following up on an estimate or project proposal
Answering questions related to your active project
Communicating with you regarding your project
By providing your phone number and submitting a contact or estimate request form, you may consent to receive text messages from Elevation Exteriors at the phone number you provide. Message frequency may vary based on your project status and communication needs. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you may receive one final confirmation message and no further SMS messages will be sent.
For help regarding SMS communications, reply HELP to any message or contact us using the information listed below.
SMS consent and phone numbers collected for the purpose of SMS communications will not be shared with third parties or affiliates for their own marketing purposes.
2. How We Use Your Information
We may use the information we collect for the following purposes:
Service delivery: To respond to your inquiry, prepare an estimate, schedule and perform roofing, siding, window, gutter, deck, storm damage, and related exterior services, and complete the work you request.
Communication: To contact you by phone, email, or text message about your inquiry, appointment, project status, or follow-up questions.
Scheduling: To coordinate inspection and installation appointments and send appointment reminders via text message or email.
Site improvement: To analyze how visitors use the Site and improve its content, structure, functionality, and performance.
Legal compliance: To comply with applicable laws, regulations, and legal processes and to protect our rights and the rights of others.
3. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share your information in the following limited circumstances:
Service providers: We may use third-party service providers for website hosting, customer relationship management, analytics, communications, scheduling, payment processing, or other business functions. These providers may receive information as necessary to provide services to Elevation Exteriors.
Legal requirements: We may disclose your information if required to do so by law, court order, governmental authority, or when we believe disclosure is necessary to protect the safety or rights of any person or entity.
Business transfers: If Elevation Exteriors is acquired, merged, reorganized, or otherwise transferred to another business, your information may be transferred as part of that transaction.
We do not share your phone number or SMS consent with third parties for their own marketing or promotional purposes.
4. Cookies and Tracking Technologies
The Site may use cookies and similar tracking technologies to operate correctly and collect analytics data.
Cookies are small text files stored on your device by your browser. We may use the following types of cookies:
Necessary cookies: Required for the Site to function properly.
Analytics cookies: Used to collect information about how visitors use the Site, including pages visited, time on site, and referring sources.
Platform cookies: Used by our website and customer relationship management platform to support Site functionality, including form submissions and related website functions.
You can control or disable cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Site.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, complete projects, maintain business records, and comply with applicable legal requirements.
You may request deletion of your personal information by contacting us using the information listed below. We will honor deletion requests to the extent permitted by applicable law and our legal obligations.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Our Site and related systems may be hosted or managed through third-party technology providers that maintain their own security practices.
No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
7. Your Rights and Choices
A. All Users
Depending on applicable law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Opt out of SMS communications by replying STOP
Opt out of marketing emails by following the unsubscribe instructions included in those emails
Minnesota residents may have additional rights under applicable Minnesota privacy laws, including rights relating to access, correction, deletion, and certain uses of personal information.
Elevation Exteriors does not sell personal information.
Elevation Exteriors may send text messages through an Application-to-Person (A2P) messaging program.
Program description: Elevation Exteriors may send text messages for appointment scheduling, appointment reminders, estimate follow-up, project communication, and responses to customer inquiries.
Consent: Where required, customers consent to receive text messages by providing their phone number and submitting a contact or estimate request form. Consent is not a condition of purchasing goods or services.
Opt-out: Reply STOP to any message to opt out of SMS communications.
Help: Reply HELP to any message for assistance with SMS communications or contact [email protected].
Message frequency: Message frequency varies based on your project status and communication needs.
Rates: Message and data rates may apply. Check with your carrier for details.
Data sharing: Your phone number and SMS consent will not be shared with third parties for their own marketing purposes.
9. Children's Privacy
This Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will delete that information promptly.
10. Third-Party Links
The Site may contain links to third-party websites, including our Google Business Profile, social media pages, financing providers, manufacturers, community organizations, or other external websites.
This Privacy Policy applies only to the Elevation Exteriors website. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party website you visit through a link on our Site.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, technology, or business operations.
When we update this policy, we will revise the "Last updated" date at the top of the policy.
We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need assistance with SMS communications, contact us at: